FREE DOMESTIC SHIPPING ON ALL ORDERS OVER AU$100

Shipping & Returns

DOMESTIC SHIPPING

Rivette & Blair use traceable Australia Post Express Parcels for all shipments. Customers will receive complementary express shipping on purchases over AUD $100. Orders less than AUD $100 will incur a flat AUD $10 postage fee.

DOMESTIC DELIVERY TIMES

Contingent upon the rate of dispatch, domestic parcels will arrive within approximately 3-5 working days, depending upon your location. You will receive an email when your item is dispatched, containing your parcel tracking number.

INTERNATIONAL SHIPPING & DELIVERIES

Rivette & Blair ship globally via trackable Australia Post services. Delivery times vary, but orders may be expected to arrive between 7-14 working days. International shipping costs are charged at a flat rate and based upon location.

NZ - AUD $20
USA - AUD $35
UK - AUD $35
ASIA - AUD $40
ELSEWHERE - AUD $50

Some orders may take up to 3 weeks to arrive, based upon customs delays. Postage costs do not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". For further information, it may be necessary to call local customs offices to gain further details.

ORDER STATUSES & TRACKING

We understand how important it is for our customers to be kept up-to-date regarding the status of their orders. We send confirmations the moment parcels are dispatched, and provide tracking details so that orders can be followed to the point of delivery. You can also access the most current status of your order within our system, by entering you order number and email address in the ORDER SEARCH tracking box at the bottom of our website. 

 

BACK-ORDER & OUT OF STOCK ITEMS

If an item or the entirety of your order is on back-order at the time of purchase you will be contacted by email with details of back-order items. Items on back order may take longer than 3-5 working days. These will be sent separately with no additional postage charges applied. In the unfortunate event that an order contains an item that has sold out, we will contact you promptly so that you may consider another item, or arrange an immediate refund.

 

 

RETURNS POLICY

At Rivette & Blair, our priority lies with customer satisfaction. It is important to us that you love the way our clothes make you feel. If you are dissatisfied with your order, or an item is not an ideal fit, please let us know. You are welcome to email us questions or concerns, or contact any of our stores or head office, Monday-Friday 10.00am-5.00pm (EST).

You can return/exchange full-priced items back to any Rivette & Blair store upon providing a proof of purchase receipt, within 14 days of receipt of goods. Items must be in unworn condition, with tags intact. If, in the unlikely circumstance, an item arrives damaged from transit, please contact us immediately, by your preferred method.

RETURNS

To return items by mail, please complete the return form enclosed in your delivery, and ship merchandise back to our head office within 14 days of receipt of the goods. Items must be in unworn condition, with tags intact. Please ensure that your return is sent via a trackable service. Rivette & Blair take no responsibility for return items that are lost or damaged in transit back to head office:

RIVETTE & BLAIR RETURNS
129 BRIDGE ROAD
RICHMOND, VIC 3121

Please allow two weeks from the day you return your package for your account to be credited. Please be aware that we do not accept returns on sale merchandise.

EXCHANGES

If you wish to exchange an item but are unable to do so in-store, we ask that you alert us by email and provide a return phone number so that we can speak to you in person, or contact our warehouse (03) 9428 9805 before filling in your returns form and shipping your garment/s for exchange to us. A member of our customer service team will co-ordinate your size/style exchange over the phone, to ensure that desired items are held for you, and to process any discrepancies in postage/order charges. Items returned for exchange must be in unworn condition, with tags intact.

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